Frequently Asked Questions


What Shipping Methods Are Available?

We offer fast, reliable, and cost-effective shipping services, including standard, expedited, and overnight delivery, based on your location and order weight. You will receive a tracking number once your order is processed and shipped. For any questions, reach out to our customer support team.

Do You Ship Internationally?

If you are interested in our products and wanted to know if we offer international shipping, you can provide us with details on your shipping and location. Thank you.

How Long Will It Take To Get My Package?

Shipping time depends on the chosen method, such as standard, economy or expedited, and can range from 1-5 business days. Various factors such as weather or logistics may impact shipment delivery, so package tracking and communication with the shipping company or seller is a good idea if any doubts arise about delivery times.

How is AfroHub Marketplace different from other e-commerce platforms?

AfroHub can be added to your existing website and doesn’t require you to start over. Plus, AfroHub has a free plan, not a free trial.


What Payment Methods Are Accepted?

Payment methods vary by business but usually include cash, credit cards, and digital wallets like Swish or Apple Pay. Checking with the business ahead of time ensures you pay using the most convenient method.

Is Buying On-Line Safe?

To safely buy online, use secure payment methods and reputable websites with security badges. Check seller reviews and use strong, unique passwords. Avoid public Wi-Fi and be cautious of suspicious deals. Protect yourself from scams and identity theft.

Order & Returns

How do I place an Order?

Order online easily on our website. Browse our products, select what you want and checkout. Enter shipping details and payment information when prompted. Once confirmed, receive an email with your order and shipping details. Contact our customer service team for assistance. Enjoy a smooth shopping experience.

How Can I Cancel Or Change My Order?

To cancel or make changes to your order, please navigate to the order details page, click on the “Modify” button and select the appropriate action. Alternatively, you can contact our customer support team by phone or email and they will be happy to assist you. Please note that order changes are subject to availability and timing constraints. Thank you for choosing our company and we appreciate your business.

Do I need an account to place an order?

To place an order, an account is required to ensure a smooth and efficient purchasing process. This allows us to securely store your personal information and enables you to easily track your order status. If you have not yet created an account, simply click "Create Account" at the top of our homepage and follow the prompts to register. We appreciate your interest in placing an order with us and are available to assist you with any further questions or concerns.

How Do I Track My Order?

To track your order, please navigate to our website's "Order Tracking" page and enter your order number and email address. You'll then be able to view your order status and tracking information. If you have any issues, please don't hesitate to reach out to our customer service team, who will be happy to assist you. Thank you for your business.

How Can I Return a Product?

If you wish to initiate a product return, we have a straightforward process in place to assist you. Please kindly fill out a return request form on our website or get in touch with our customer service department, and one of our representatives will be more than happy to assist you further. Once we have received your return request request, we will review it and get back to you with the next steps. We aim to make this process as smooth and efficient as possible for you, and appreciate your patronage. Thank you for your inquiry, and we look forward to providing you with hassle-free returns in the future.


How is AfroHub Marketplace different from other e-commerce platforms?

AfroHub can be added to your existing website and doesn’t require you to start over. Plus, AfroHub has a free plan, not a free trial.

Are there setup or transaction fees?

No. There are no setup or transaction fees with any of our plans.

Can I change or cancel plans?

Yes. All plans are available month-to-month with no long term commitments so you can change your plan at any time.

Do you charge bandwidth or storage fees?

No. All AfroHub plans include unlimited bandwidth and storage at no extra charge.

Do you offer refunds?

We don’t offer refunds, however, our Free plan enables to you start selling on a fully functional store. You can upgrade to a premium whenever you’re ready!

We’re Here to Help!

Absolutely. Your AfroHub store can be added to an existing website residing on your own domain name.

Your customers’ payment information is completely safe at AfroHub. All sensitive information always is transmitted via secure HTTPS channel. Moreover AfroHub is also a PCI DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.

AfroHub Marketplace supports over 10 payment providers globally, including Klarna and Stripe, so there’s a good chance we support your preferred option.

Your brand + AfroHub’s e-commerce.
NB: * A developer account is required to publish your app with both Google & Apple. Please visit our help center for more information or email us at


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